Frequently asked questions

What are the opening hours?

Our emergency assistance is available 24/7. Office departments are available on weekdays.

Is BCF Mobiliteit open on Sundays and public holidays?

Yes, for emergencies. Regular office departments operate on weekdays.

What are the payment options?

At BCF, you can pay by debit card, online payment request, or through contractual agreements.

Can private individuals use BCF Mobiliteit's services?

Yes, BCF also assists private drivers without mandatory membership.

My car has been towed away, what now?

Contact our planning team directly. With your license plate number and location, we can quickly find your case file.

What should I do in case of a breakdown on the road? Who should I call?

Ensure your safety, turn on hazard lights, and call our emergency line immediately.

What should I do in case of a breakdown on the motorway? Who should I call?

Safety is paramount. Ensure your safety and immediately call BCF's emergency line.

I need roadside assistance, but I don't have an ANWB membership. What should I do?

You can request assistance directly from BCF. Membership is not required.

I need roadside assistance but I don't have any money on me. What now?

Always call first. Often, digital payment options or partner agreements are possible.

Roadside assistance is on its way, what can I do in the meantime?

Stay in a safe place, keep your phone accessible, and gather relevant vehicle information.

How quickly can BCF be on-site at the breakdown location?

That depends on the location and traffic situation. You will immediately receive a realistic indication.

What kind of roadside assistance vehicle will BCF send to help me?

That depends on the problem and type of vehicle. We send appropriate equipment.

Can BCF repair my car?

Many breakdowns can be resolved on-site. Otherwise, we arrange onward transport.

My car cannot be repaired immediately, what now? How do I get home?

We arrange transport and immediately discuss your onward journey and any replacement mobility.

Can I choose which garage BCF takes my car to?

In many cases, yes. We coordinate the destination with you and any contractual party.

Do I get a replacement vehicle with roadside assistance?

That depends on your policy or lease agreement. We help with the right route.

What can I expect at a BCF depot?

You will receive a clear intake, status explanation, and instructions for the next steps.

Is it advisable to become a member during a breakdown?

At BCF, that's not necessary. You can get immediate assistance without a membership.

What is roadside assistance on demand?

It is immediate roadside assistance without a subscription, precisely at the moment you need help.

What does it cost to transport my car?

The price depends on the distance, type of transport, and planning. Rates are calculated per route.

What is the difference between direct transport and scheduled transport?

Direct is for urgent assignments. Scheduled is for less urgent cases and usually has a more favorable rate.

Can my car be brought to my home address?

Yes, home delivery is possible if the location and vehicle allow it.

Is my car insured during transport?

Yes, transport is insured. Custom insurance is available for exclusive vehicles.

Is vehicle transport always carried out by BCF itself?

The job is always handled by BCF's planning team. You will receive clarity on the execution beforehand.

Why does BCF sometimes not have time for a job?

During peak demand or emergency deployments, capacity may be temporarily full. We then immediately consider alternatives.

I've had a collision, what should I do?

Ensure safety, call the appropriate emergency services, and then contact BCF for towing.

I've had a collision on the motorway, what should I do?

Stay safe, report your exact location, and follow instructions from emergency services and dispatch.

How do I get home after a collision?

That depends on your coverage and situation. We will immediately look for a suitable transport solution.

Who makes sure my car is towed?

The BCF control room organizes the complete towing service and coordinates with involved parties.

When will my car be towed?

As soon as the location is safe and released for towing operations.

How long does towing my vehicle take?

The duration depends on damage, location, and accessibility. You will receive an explanation on-site.

What type of tow truck does BCF send?

That depends on the vehicle and the situation. We deploy light or heavy equipment.

When will my car be transported?

After towing and agreement on the destination, transport will be carried out immediately or at a scheduled time.

What does it cost to have my car towed after a collision?

Costs depend on the type of deployment, distance, and potential storage. You will receive clear handling.

Who will pay the towing and/or transport costs?

That depends on your policy, liability, and the type of assignment.

Roadside assistance is on its way, what can I do in the meantime?

Stay safe and reachable. Ensure all involved parties wait in a safe place.

My car has been towed, what happens next?

After towing, coordination follows regarding storage, inspection, repair destination, and release.

What can I expect at a BCF depot?

You will receive a clear process explanation, case file review, and practical arrangements for follow-up.

Am I allowed to choose which garage or dealership my car is taken to?

Usually yes, subject to insurance or lease conditions.

My car is at the towing company, do I have to pay storage fees?

Storage fees may apply, depending on the case file and processing time.

Do I always have the right to a replacement vehicle?

No, this depends on your policy conditions or lease contract.

My car is ready for scrap, can I dispose of it?

That is often possible, but only with correct ownership and release details.

What should I pay attention to when returning a replacement vehicle?

Return the car correctly and always deregister with the rental organization.

Can I return a replacement vehicle with an empty tank?

Usually not. Follow the fuel or charge level specified in your rental agreement.

Can I return my replacement vehicle to BCF?

Returns are possible at designated return points and within opening hours.

Can I return my replacement vehicle at a different location?

Only with prior permission from the rental company.

Can I extend the rental agreement for my replacement vehicle with BCF?

You arrange extensions directly with the rental company.

Where else can I get a replacement vehicle?

BCF works with multiple rental partners to ensure prompt assistance.

What are BCF Mobiliteit opening hours?

Emergency lines are available 24/7. Office teams are available on weekdays.

Is BCF Mobiliteit open on Sundays and public holidays?

Emergency support is active every day, including Sundays and public holidays.

What are the payment options? How can I pay at BCF Mobiliteit?

Payment can be arranged by card, online payment links or partner billing flows.

Can private individuals order BCF for roadside assistance or towing?

Yes. Private drivers can request support directly without a membership model.

My vehicle has been towed by BCF Mobiliteit. What should I do now?

Call the planning team with your plate number so your case can be located quickly.

I received an e-mail from BCF in Dutch. What does it say?

Contact our team with your case details and we will clarify the message.